Privacy Policy

The term ‘Royston First’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is PO Box 501,The Nexus Building, Broadway, Letchworth Garden City, Herts SG6 9BL. Our company registration number is 6865545 and is registered in England with Companies House. The term ‘you’ refers to the user or viewer of our website.

Please read this privacy policy carefully as it explains how Royston First uses information collected when you use the Royston Town website and sets out your rights in relation thereto.

By using this website, you are agreeing to the terms of this privacy policy. If you do not agree, please do not use the website.

Purpose

The purpose of this privacy policy is to inform you of the steps we take to protect the personal information (defined below) that you provide to us.

The policy covers the website and personal information including but not limited to your email address, first name, last name, postal or zip code, telephone number(s), job title, location data, or online identifier that we directly or indirectly collect or receive from you, whether manually or digitally.

The website may contain hyperlinks which may take you to third party websites. Royston First are not responsible for the privacy practices of other websites.

Personal information we collect about you

We collect information about you when you complete a contact form on the website. We may also collect information through surveys or other interactive forms which you complete and submit.  Website usage data is also collected using cookies (see below).

How we use information we collect about you

When you submit or transmit your data to us via our website, your data will be stored on our contact database, so that we can contact you in direct response to your enquiry.  Communications that we send to you, together with your responses, may be stored in our CRM (customer relationship management) system and/or in our email marketing system so that we can best manage future communications with you.

In order that we may send these email communications to you, your personal contact data will be uploaded securely to our email marketing system.

Sharing your personal data

We may need to share your personal data but will only do so in accordance with data protection legislation in the course of our business activities with our subcontractors, operational partners or agents as necessary.

We use technologies and platforms provided by third-party organisations to conduct our business activities. Your data may be shared with such third party organisations including:

  • Providers of services including email marketing platforms, IT support, business consultancy and other providers necessary to the operation of our business and delivery of services;
  • Cloud based software as a service (SAAS) providers including accounting and customer relationship management systems;
  • Website hosting and maintenance providers;
  • Data back-up, security and storage service providers.

Right of access to personal data

You have the right to request a copy of the personal information we hold about you. We agree to provide such information subject to:

  1. Provision of evidence by you of your identity for this purpose such as a certified copy of a formal document such as a passport or utility bill.

Right to update personal data

You have the right to request the correction or updating of any information that we hold about you which you believe to be incorrect.

Right to erasure

You have the right to request that personal data held on you is erased or deleted from the Royston First database and the right to object to our processing of your personal data.

To submit any of these requests please email info@roystonfirst.com. We will aim to implement requested data updates and/or to respond promptly to requests for information submitted under right of access and certainly within the legally binding time limit.

Complaints

If you wish to complain to the regulatory authority you have the right to do so at https://ico.org.uk/

Cookie policy

Cookies are small text files that are placed on a website visitor’s computer or mobile device by the web server, and which assign an anonymous, unique identifier to the web browser.

This website does not use cookies to collect information that could be used to identify you, but cookies do tell our web server when a visitor returns to our website if the browser is allowed to do so.

Cookies are either “persistent”, in which case they are stored by the browser until a set expiry date e.g. 10 years unless deleted by the user, or “session” which expire when the browser is closed.

For privacy reasons, most browsers only allow a website to access cookies already sent to you, and not cookies sent by other websites.

Royston First uses Google Analytics to analyse visitor use of our website. Google Analytics uses cookies which help us obtain information to create website usage reports.

More information on Google’s privacy policy is available at: https://www.google.com/policies/privacy

Most browsers allow you to refuse to accept cookies and to delete cookies. Please check your own browser settings if you wish to do this. If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence.

Please note that certain website features on this and other websites may not function properly if cookies are not enabled.

More information about cookies is available at https://ico.org.uk/for-the-public/online/cookies/.

Data controller information

The data controller is Royston First registered in England under registration 6865545 and with its registration address at PO Box 501,The Nexus Building, Broadway, Letchworth Garden City, Herts SG6 9BL.

Modifications to this privacy policy

Royston First reserves the right to change this policy at any time. Information about material changes will be posted on this website or may be communicated via email.

Your continued use of the website is taken as your acceptance of the terms.

Questions and contact

If you have any questions about this privacy policy or about the practices of Royston First, please email us at info@roystonfirst.com, write to us at Royston First, c/o Town Hall, Melbourn Street, Royston, SG8 7DA or call us on 01763 878242.